JINRI,QUANQIUDIERDACHUANBOJITUANMEIGUOAOMUNIKANGYUDISANDACHUANBOJITUANFAGUOYANGSHIJITUANHEBINGDEXIAOXICHENGLECHUANBOXINGYEGUANZHUDEJIAODIAN。ZHEILIANGDACHUANBOJITUANHEBINGHOUJIUCHENGWEIQUANQIUDIYIDACHUANBOJITUAN,YINGYEGUIMODADACHAOYUEYINGGUOWPPJITUAN。ERDUIYULIANGDACHUANBOJITUANDEHEBING,FANGJIANDEPINGLUNSHIYINWEISHUZIYINGXIAODAILAIDECHONGJI,CUSHICHUANBOJITUANBIXUYIGENGDADETILIANGQUYINGJIESHUZIHUACHUANBODETIAOZHAN。
在这些巨无霸级别的传播集团下,除了全球著名的跨国广告公司,如奥美传播集团、李奥贝纳等知名广告公司,还有很多知名的公关传播机构,如凯旋公关、弗莱公关等。那么,在数字营销时代,公关行业将面临哪些新的选择和挑战?如何在数字营销时代进行品牌传播,是摆在很多公关公司面前的一道新课题。
JIANDAO+JIANGHU CHENGJIUDAGONGGUAN
SHINIANQIAN,CENGJINGYOUYIBENSHUFENGMIGUONEIYINGXIAOJIE——《GONGGUANDIYIGUANGGAODIER》,SHUZHONGDADANTICHU:“SHICHANGYINGXIAOSHIYUGONGGONGGUANXI,ERGUANGGAOZESHIGONGGONGGUANXIDEYANXU,YINCISHIGONGGONGGUANXIZAIDAZAOPINPAI,GUANGGAOZEQIDAOTIXINGXIAOFEIZHEDEZUOYONG。”JINGUANZHEIZHONGDIANFUXINGDEGUANDIANLINGYINGXIAOJIEYANQIANYILIANG,DANSHINEISHIGENGDUODERENZHISHIJUEDEZHEIBUGUOSHIYIGEYUANWANGBA,BIJINGNEISHIGONGGUANXINGYEGENGUANGGAOXINGYEXIANGBI,HAIZHISHIXIAOWUJIANDAWU,2002NIANDESHIHOUZHONGGUOGONGGUANXINGYEDEZHENGTIGUIMOZHIYOU25YIYUAN。
RANER,SHINIANGUOQULE,GONGGUANXINGYEGAOSUFAZHAN,GUANGGAOYEQUESHIGUOZUBUQIAN,4AFENFENSHUAILUO,CHENJIUDEZUOYEJIZHIHEDANYIDECHUANBOLINIANNANYISHIYINGQIYEYINGXIAODEXUQIU;XIANGFAN,GONGGUANQUEJIQIYEDAILAIGENGDUOYINGXIAODEJIHUI,GUONEIGENGSHIYONGXIANLEXIANGLANSEGUANGBIAO(49.000,-0.39,-0.79%)、LINGSICHUANBO、XUANYAGONGGUAN、DISIGONGGUAN、JIHENGGONGGUANDENGZHONGDUODAXINGDEGONGGUANCHUANBOJIGOU。
灵思传播机构从2003年不足百人发展到今天已超过1000人,服务的网络覆盖全国十几个城市;而国内唯一一家上市的公关公司蓝色光标也有上千人的规模,在全国几十个城市都有办公室,服务网络非常庞大。
DUIYULINGSIGONGGUANDEKUAISUCHENGZHANG,LINGSICHUANBOJIGOUZONGCAITANMINGXIANGWAIJIEBIAODAZUIDUODEYIGELINIANJIUSHI:SUOJIANJISUODE。TANMINGJUEDEGONGGUANGONGSIXIANGKEHUCHENGNUODESHIYIGECHUANBOXIAOGUO,ERZAIXIANSHIZHIXINGHOUWUXIANDEJIEJINZHEIGECHENGNUO,CAISHISUOJIANJISUODEDEBIAOXIAN。
QISHIZHEIYEJIUSHISUOWEIDEJIEGUODAOXIANGDEGONGGUANCHUANBOMOSHI。ZONGDELAISHUO,WULUNSHIGUONEIDEQIYEHAISHIGUOJIQIYE,DUIYUGONGGUANCHUANBOXIAOGUODEHENGLIANG,HAISHIGENGDUODEQINGXIANGYUFALEDUOSHAOWENZIDEGAOJIAN,FALEDUODADEBANMIAN,ZAIYIGEZHOUQINEIWANCHENGLEDUODAGUIMODEBAODAOLIANG,ZHEIJIUSHISUOWEIDE“JIANDAO+JIANGHU”MOSHI。
XIANGBIZHIXIA,KUAGUOGONGGUANGONGSIGENGPIANZHONGGONGGUANZIXUNHECELVE,RUHEBANGZHUQIYECEHUACHUYIGEHAODEHUODONGHUOZHECHUANBODEGAINIAN,QUXIYINMEITIDEGUANZHUHEBAODAO,SHITAMENDEZHANGXIANG。DANSHIHOUQIDEMEITIGOUTONGHEZHIXINGZEXIANDELIDUBUZU,ZHEIJIUDAOZHILECHUANBODEJIEGUOWUCONGBAOZHENG。
“在国内这样一个比较看重传播效果和结果的环境下,外资公关的作业模式其实一直都水土不服,这也是为什么外资公关无法像4A广告公司那样在中国市场如鱼得水的原因。”宣亚国际传播集团媒介中心总经理吴卫华表示。
YEXUJIUSHIYIKAO“JIANDAO+JIANGHU”DEMOSHI,GUONEIDEHENDUOGONGGUANGONGSIYINGSHICONGDANGNIANDEXIAODIDI,FAZHANCHENGWEIRUJINKEYIAOSHIGUONEIRENHEYIJIADANTIGUANGGAOGONGSIDEZHENGHECHUANBOJITUANLE。
传统作业模式式微?
最近饱受内分泌失调困扰的孙慧,终于到同仁堂(23.18,-0.06,-0.26%)看了老中医,希望可以调理一下自己的身体。孙慧在一家国内的知名公关公司做媒介经理也有四五年了,但由于客户的压力越来越大,孙慧不堪重负。
“YOUDEKEHUWEILEYIGEBIAOTI,WEILEBAODAOZHONGDEYIJUHUABUMANYI,JIUKEYIBAIBANTIAOTI,YOUSHIDUIYUBAODAOYAOZHIDINGJUTIMOUJIACAIJINGMEITI,ERQIEBIXUBAODAOCHULAI,ZHEIXIEKEKEDEJINHUYUBUHELIDEYAOQIU,CHANGCHANGGAODEWOSHUIBUHAOJUE。”SUNHUIWUNAIDEBIAOSHI。
对于传统的公关业务,迪斯传播集团董事长黄小川告诉《中国经营报》记者,目前主要还是策略咨询、媒介传播和活动策划、执行这两大块业务,策略咨询和活动策划都很难收费,赚钱主要还是靠媒介传播和活动执行。而媒介传播主要还是依靠报刊杂志、电视媒体的发稿和报道。
XIANRANZAIMEITISHICHANGHUACHENGDUYUELAIYUEGAODEJINTIAN,MEITIGONGGUANDENANDUYUELAIYUEDA。MEITIXUYAODESHIYOUXINWENDIAN、YOUXIANGGUANXINGDENEIRONG,ERGONGGUANGONGSIQUECEHUALEHENDUOWUGUANTONGYANGDEHUODONGHESHIJIAN,TIGONGDEBAODAOSUCAIQUEFAXINWENJIAZHI,GENGDUODEHAISHIYINGTUIDEFANGSHI,ZHEIYANGDECHUANBOJIEGUOKEXIANGERZHI。
YIWEIYENEIZISHENGONGGUANCONGYEZHEGAOSUJIZHE,GONGGUANXINGYECUNZAIYIGEPUBIANDEXIANXIANGSHI,ZAICELVEHETIANJIEDUAN,WANGWANGXIANGKEHUCHUIDETIANHUALUANZHUI,CHENGNUOKEYIZUOZHEIYANGDEBAODAONEIYANGDEBAODAO,DANSHIZAIZHIXINGJIEDUAN,CHANGCHANGBAODAOCHULAIDENEIRONGYUQIANQIDECEHUASHILIANGCENGPI,SUOYIKEHUJINGCHANGDUICHUANBOJIEGUOBUMANYI,YINCI,HUANGONGGUANGONGSIYEJIUSHICHANGSHILE。
WUWEIHUAJUEDEXIANZAIDEQIYEKEHUDUIGONGGUANCHUANBOYAOQIUYIJINGCHAOYUELEKANBANMIAN、FAGAOJIAN、SHUZISHUDEJIEDUAN,ERGENGDUODETICHUYUXIAOSHOUJIEHEZAIYIQI,XIWANGCUJINXIAOSHOU,ZAICHUANBOGUOCHENGZHONGGENGDUODEPEIHEGUANGGAOCHUANBOHEPINPAICHUANBODEXUQIU,SHIXIANZHENGHECHUANBODEFANGSHI。
GONGGUANGONGSIMIANLINDEZUIDAWENTIJIUSHIYEWUDEJISHUHANLIANGBIJIAODI,WEIQIYETIGONGDEGONGGUANZIXUNWANGWANGLIUYUXINGSHI。ZHEIZHUYAOSHIYINWEIGONGGUANXINGYEQUEFAZHENZHENGDONGSHICHANG、DONGYINGXIAO、DONGCELVEDETUANDUIRENCAI,YOUQIZAIQIANQICEHUACENGMIANQUEFAXITONGGUIHUA,QUEFAHAOXIANGFA,NANYIXIYINMEITIDEGUANZHU,WANQUANKAOHOUQIDEYAPOSHIDEFAGAOZUOYEJIZHI,SHENZHIMAIBANMIANFAGAO,ZHEIYANGDECHUANBOXIAOGUOYIDINGBUHUIHAO。
随着数字营销的崛起,网络公关业务也逐渐成为公关公司的一块主流业务。像快速消费品、汽车、网游、电商等行业的企业都非常重视网络公关。“当然,,我们的传统公关业务也没有因此萎缩,只是网络公关业务的增加在一定程度上压缩了企业的广告业务。”吴卫华说。
ZIMEITISHIDAIDENEIRONGYINGXIAO
ZAICHUANTONGGONGGUANXINGYECONGYESHIJINIANDEGOUZHIHANG,SANNIANQIANFANGQICHUANTONGGONGGUANGONGSIDEGONGZUO,XIAHAICHUANGBANLEDINGZHICHUANYANGCHUANBOJIGOU,YIJIADINGWEIWANGLUOGONGGUANYEWUDEGONGGUANGONGSI。ZAIGOUZHIHANGKANLAI,GONGGUANXINGYEWEILAIDEZENGZHANGDIANJIUZAIYUWANGLUOGONGGUANZHEIGELINGYU。
XIANGBIJIAOCHUANTONGGONGGUAN,WANGLUOGONGGUANJUYOUCHUANBOKUAISU、HUDONGXINGQIANG、FANYINGKUAIDENGYOUDIAN。YINCI,KUAIXIAOLEI、QICHE、YOUXICHANPINDEQIYEZAIWANGLUOGONGGUANSHANGTOURUJUDA,TAMENBAWANGLUOGONGGUANDANGZUOPINPAIWEIHU、SHOUHOUFUWU、CHANPINCESHIDEZHONGYAOCHUKOU。
很多以传统公关业务为主的公关公司也都组建了网络公关团队,像宣亚国际传播机构有一个数字营销部门,叫数字动力舱,专门从事数字营销和网络公关业务。这一块的业务和传统公关业务是分开运作的,而迪斯传播集团也有一个团队为客户提供整合数字化营销和网络公关服务,长安奔奔和雪花啤酒勇闯天涯都是迪斯网络整合传播的成功案例。
与数字营销对传统广告业的冲击相比,勾志航觉得网络公关业务从传统公关业务中延伸出来比较顺理成章,基本不存在技术上的壁垒,只是作业理念和模式的差异,不像数字广告业务需要很强的技术驱动,需要构建大数据、云计算等,这些都是传统广告公司乃至4A广告的弱项。所以,从这个角度来说,传统公关已死的观点并不完全正确,只是在数字时代,传统公关公司也该考虑客户的最新需求,从而变革自己的工作方式。
在网络公关公司最大的一个差别,就是从事内容营销的人员规模庞大,每个客户团队都配有多个从事文案和设计的专业人员,他们主要为微博、SNS等自媒体上的内容从事各种创意和制作,尤其在图片设计上投入很多精力;相反,在媒介端的人员就很少,不像传统公关公司的媒介经理基本就是一种人海战术。
ZOUGUOLESANNIANDESHENGCUNJIEDUAN,GOUZHIHANGJUEDEMUQIANGONGSIZHUJIANJINRULEZHENGGUI,QIYEDEGEXINGYUELAIYUEQIANG。“BIJINGCONGSHINEIRONGYINGXIAOZHEIYIKUAI,WENANNEIRONGHESHEJISHIHEXIN,MEIYOUTONGYIDEBIAOZHUN,YUQIYEKEHUQIANQIDEGOUTONGCHENGBENHENGAO,WOMENXUYAOHUAFEIDALIANGDESHIJIANYUKEHUGOUTONG,JIURUHEBIAODA,FACHUYIGESHENMEYANGDESHENGYIN,HUIYOUHENDUODEFENQI,KEHUYEXUYAOBEIJIAOYU。”
WANGLUOGONGGUANYEWUGENGDUOCAIYONGDESHISHOUYUEFEIDEFANGSHI,ZHEIXIANGDUIYUCHUANTONGGONGGUANSHOUFEIFANGSHIXIANGDUIJIANDANYIXIE,GONGGUANGONGSIXIANGQIYEBAORENLIFEIYONGZUOWEIYUEFEIDEJICHU。DANGRAN,KEHUYEHUIYOUHENJUTIDEYAOQIU,BIRUMEITIANFADUOSHAOTIAOWEIBO,YOUDUOSHAOPINGLUN,YEYOUKPIDEYAOQIU。